FREQUENTLY ASKED QUESTIONS (FAQs)

 

General Questions

What are Philadelphia Eagles SBLs (Stadium Builder Licenses)?
An SBL is a license required in order to purchase season tickets for many of the best seat locations at Lincoln Financial Field. If you purchase Stadium Builder Licenses from a current season ticket holder, you have the right to purchase those exact seats for all future seasons. The Ticket Office will invoice you for the season tickets each year for as long as you continue to purchase the season tickets, subject to the terms and conditions of the applicable Ticket Agreement. The previous season ticket holder will no longer have any rights to those seats. The listing price is ONLY for the Stadium Builder Licenses and does not include the cost of any tickets or other benefits.
Who sets the prices for the listings?
The price of each listing is set by the seller at whatever amount the seller chooses. A buyer can submit an offer at whatever amount the buyer is willing to pay for the listing. If the seller accepts the buyer's offer, then we will proceed with the transfer based on the agreed price. If the seller does not accept the offer, then the seller can submit a counter offer to the buyer. The counter offer helps the buyer determine their next offer amount.
How long does it normally take to complete a SBL transfer?
It normally takes about 2 weeks to complete a SBL transfer. This time may vary depending on how quickly we receive payment from the buyer and how quickly the buyer and seller return the transfer paperwork.
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer in order to ensure that buyers receive a quick response to their offer. If a seller allows multiple offers to expire, then the listing will be removed from the website.
What time zone is used to determine the expiration time for an offer?
Eastern Time Zone

Seller Questions

What if I want to split up my SBLs for sale?
If you wish to split up your SBLs for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing XXXX.
Why would I sell my SBLs on the Marketplace?
If you are unable to purchase your season tickets next season, you can sell your SBLs on STR Marketplace and receive the proceeds from the sale rather than just forfeiting your SBLs. Because STR Marketplace works in partnership with the Eagles, it is the safest possible way to transfer ownership of you SBL and protect against fraud from a buyer or seller.
How can I contact a buyer?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the seller process and seller fees?
To read about the seller transfer process and seller fees, click here- How To Sell
How long will my listing be available for sale on the Marketplace?
You may keep your listing for sale on the Marketplace as long as you still own the SBLs. Each new listing is set to automatically expire after 180 days but sellers may renew the listing at any time for an additional 180 days.

Buyer Questions

Why would I buy SBLs on the Marketplace?
In order to purchase season tickets for some lower level seats, club seats, and upper level seats, you are required to purchase SBLs (Stadium Builder Licenses), but the Ticket Office is sold out. If you want to become a season ticket holder, you can purchase SBLs from a current season ticket holder and become the new season ticket holder for all future seasons, subject to the terms of the applicable Ticket Agreement. Because STR Marketplace works in partnership with the Eagles, it is the safest and easiest way to sell your SBLs.
What happens if the transfer is not completed?
If your transfer cannot be completed for some reason, we will send you a full refund.
What if I do not want to purchase all the seats in a listing?
If you do not want to purchase all the seats in a listing, please send a message to the seller by clicking on the envelope icon next to the listing in the marketplace with your proposed offer amount and the seats you would like to purchase. If the seller agrees, then they can create a separate listing for the seats you wish to purchase.
How can I contact a seller?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the buyer process and buyer fees?
To read about the buyer transfer process and buyer fees, click here- How To Buy
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